Shipping policy

Thank you for shopping with us. This Shipping Policy sets forth detailed rules regarding delivery methods, transit times, shipping fees and relevant notices. By placing an order, you agree to all terms below. Our store specializes in women’s footwear, and we are committed to delivering fast, reliable and fully transparent shipping services to every customer.

We only offer direct shipping from our warehouse located in China and do not support overseas warehouse delivery. Actual delivery duration depends on your destination address.

Applicable Regions: Most countries and territories worldwide with smooth customs clearance Transit Time: 15–20 business days for mainstream regions including North America, Europe and Australia; 20–30 business days for remote locations or countries with strict customs inspections. Delivery delays may occur due to customs procedures, extreme weather and other unforeseen circumstances.

Note: We cooperate with international logistics providers including DHL, FedEx, China Post and Yanwen Express. Extra shipping surcharges will apply if you select DHL or FedEx. We will provide a tracking number for you to monitor shipment status in real time.

Final shipping cost is displayed on each product page and our logistics pricing templates may be updated periodically. Reference Policy: Free shipping on all orders.

Note: Shipping fees are non-refundable in general. If you request a return, the original delivery charge will not be reimbursed. Shipping fees will only be refunded if the return is caused by our mistakes, such as incorrect item dispatch or product quality defects.

All orders are processed and shipped directly from our China warehouse. Order verification, packing and fulfillment take 2–3 business days. Processing time excludes weekends, public holidays and international transit periods.

Once your order is packed and dispatched, a shipping confirmation email containing your tracking number and tracking link will be sent to your registered email address. You may also log into your account and check order status and tracking details under the "My Orders" section. Tracking data may take 1–2 business days to refresh after shipment, so kindly wait patiently.

International shipments may be subject to import duties, VAT and other surcharges imposed by your destination country or region. All such charges shall be borne solely by the recipient and are not included in product prices or shipping fees. We shall not be liable for customs clearance delays or any additional customs-related charges. You may check local customs regulations for further details.

We reserve the right to decline shipments to any region where local laws prohibit the import of our products. For certain remote areas, delivery methods may be adjusted or remote surcharges applied, which will be notified to you at checkout.

We deliver to most countries and regions, mainly covering the United States, Canada, major Western European nations and most Asian countries. Currently, we do not ship to India, Africa, Oceania or regions experiencing unrest.

Please contact customer service before placing an order to confirm deliverability to your country. Final shipping availability is subject to the service coverage of our logistics carriers.

Please reach out to our online customer service if you have any questions about shipping arrangements, order progress or tracking numbers.