Return policy

We accept order cancellation only when the product is not shipped and not in the preparation process from our China warehouse. Once the order is cancelled, a full refund will be processed and credited back to the original payment method (credit card or payment platform) without additional fees. Orders cannot be cancelled if they have been shipped from the China warehouse or entered the logistics process.
 
Return Policy (Applicable for Direct Shipping from China)
 
Return Eligibility: Customers can apply for return within 14 natural days from the date of receipt. The product must be unused, in its original packaging with all accessories intact, and in the same condition as received. Returns will not be accepted if the product is used, damaged, or without original packaging.
Return Requirements: Do not send the product back to the manufacturer directly. All returns must go through our official designated return channel.
Shipping Responsibility: Customers only need to bear the shipping cost once. No restocking fee is charged for returns, and there is no additional charge for return shipping.
 
Refund Policy
 
Refund Eligibility: A full refund will be issued once the returned product is verified to meet the return conditions. The refund will be credited back to the original payment method (credit card or payment platform) within 3-7 business days.
Refund Delay: If the refund does not arrive on time, please check your bank or payment platform first. For further inquiries, contact our customer service.
No Hidden Fees: There are no hidden charges for returns or refunds.
 
After-Sales Support
 
For return address, refund status, or order cancellation, please contact our customer service. We do not charge any restocking fees or additional shipping costs for returns.